SHIPPING POLICY AND PRICE
Purchase Terms
All prices quoted on our website are in U.S. dollars and are valid only in the United States. DGS USA reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or no the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, DGS USA shall promptly issue a credit to your credit card. If you are otherwise unsatisfied with your purchase, you should contact DGS USA customer service at (213) 221-10-51
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RETURN POLICY
Last updated June 01, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at sale@tapeandcase.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
DGS USA LLC
Attn: Returns
RMA #
221 Halendale Beach apt 310
Halendale Beach, 330 009
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
2132211051
sale@tapeandcase.com