RETURN POLICY

Last updated November 01, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sale@tapeandcase.com 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

Products being returned will be subject to a 20% restocking fee. Shipping charges are nonrefundable. Items must be returned within 30 days of shipment. Please contact sale@tapeandcase.com  prior to your return for full details.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 Please Note

•        A 20% restocking fee will be charged for all returns.     
•        Sale items are FINAL SALE and cannot be returned.     

SHIPPING POLICY AND PRICE

• All order before 1000USD - apply UPS| FedEX | DHL | USPS shipping plan for your choice at checkout page
• All order over 1000USD is a free standart ground shipping.
• Upgrade to EXPEDITED - 25 USD
• all price on site not include TAX and SHIPPING
• at checkout page you can find a total  for your order BEFORE purchase

Purchase Terms

All prices quoted on our website are in U.S. dollars and are valid only in the United States. DGS USA reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or no the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, DGS USA shall promptly issue a credit to your credit card. If you are otherwise unsatisfied with your purchase, you should contact DGS USA customer service at (213) 221-10-51

You can pay

• by credit or debit card
• shop app
• paypal
• all option you can find at the bottom of our site

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

tel: +12132211051 

sale@tapeandcase.com